Privacy

Who we are

Top End Local is run by Sy Tien Nguyen, sole trader, trading under the registered business name Top End Local, ABN 95 563 350 278, PO Box 789, Palmerston NT 0831.

If you have a question about your information, email sy@topendlocal.com.au. That’s the quickest way to reach Sy. You can also call 0431 720 140.

Enquiries

The “Put your hand up” enquiry form is sent to Sy through the website’s form service. Sy reads it and replies himself.

The form asks for your enquiry type, name and email. You can also add your business name, a message, contact preference and mobile. Depending on your enquiry, it may ask for details such as your category, location, service area, website or Community Board options.

This is free and non-binding. An enquiry does not hold a category, and no payment is taken through the enquiry form. You can always email sy@topendlocal.com.au instead.

The Weekly

Top End Local Weekly is a free Friday email. You can join on the Weekly page, or email Sy and ask to be added. The sign-up form asks for your email. You can unsubscribe any time. If the form cannot load, the site can send Sy a join request. Ticking the Weekly box on another form also sends Sy a request; it does not subscribe you automatically.

A service stores the Weekly list and sends the emails. Subscriber details may be handled in the United States.

Google checklist

The free checklist form on the Local Solutions page asks for your name, business name and email. You can also request the Weekly. The details are sent through the website’s form service. You can instead email sy@topendlocal.com.au.

Ask bar

You can type a question for an answer about Top End Local. The words you type and a random chat number are sent to an external answering service, which uses AI tools. Do not enter personal or private details in the ask bar. The website briefly uses your IP address to limit excessive requests and does not keep it.

Questions, answers and chat history may be stored by the answering service and handled in other countries. The answering service deletes chat records after 90 days. If you choose to send your question and contact details to Sy, they go to him through the website’s form service.

Payments

Community Board spots can be paid online by card or by invoice. Card payments are processed securely by a payment service. Your invoice or online checkout describes your spot, Board and host venue, shows Sy’s name and address, and shows the full price before you pay. Payment details are handled by the payment service.

The Community Board business terms set out the price, refunds and how an order is accepted.

Website hosting

Our hosting service keeps technical logs of visits, including your IP address, browser type, page address and referring page. These help run, fix and protect the site. The hosting service says visit logs are kept for about 30 days. Top End Local does not use these logs to track you, and there are no analytics or advertising trackers on this site.

Cookies

Top End Local does not set advertising or analytics cookies on this website. The Weekly sign-up and card payment services may use their own cookies when you use them.

Who helps us, and where

We use a small number of trusted online services to run this website and Top End Local. They host the website and forms, send the Weekly, power the ask bar, take card payments, and keep our emails and records. We also use AI tools to help Sy sort messages and draft replies, so they may see details you send us.

Some of these services are based in the United States or other countries, so your information may be handled outside Australia. We only share what each service needs to do its job.

How long we keep it

We keep your details only as long as we need them to reply to you, provide what you asked for, and keep the records the law requires. Enquiries are kept for up to two years. Payment and invoice records are kept for five years for tax. Your Weekly sign-up stays until you unsubscribe. You can ask us to delete your details sooner, unless we need to keep them by law.

Your information, your say

You can ask to see, correct or delete the information we hold about you. Email sy@topendlocal.com.au, or call 0431 720 140 if email doesn’t suit. Sy handles every privacy request himself and will reply within 5 business days.

Top End Local is a small business and may not be covered by the Privacy Act 1988, but we follow these privacy practices anyway.

If you’re not happy with how we’ve handled your information, please tell Sy first. You can also find information from the Office of the Australian Information Commissioner at oaic.gov.au.

Getting in touch

Email sy@topendlocal.com.au, or call 0431 720 140. You can also message Sy on the Top End Local Facebook Page.

If you would like a detail updated or removed, email Sy.